Delivery within the UK typically takes 8–14 working days. You’ll receive a tracking link once your order is shipped.

If your order hasn’t been processed yet, we may be able to change or cancel it. Please contact us as soon as possible at support@vivenfashion.com.

We offer a size guide on each product page. If you're between sizes or unsure, feel free to contact our support team for personal advice.

Some items may be restocked. You can sign up for restock notifications on the product page or follow us on social media for updates.

You can return your items within 60 days of receiving them, as long as they are unworn and in their original packaging with attached label. Please contact us to initiate a return.

Send an email to support@vivenfashion.com and we’ll guide you through the return process. You will receive instructions and a return label if applicable.

Refunds are typically processed within 5–7 working days after we receive and inspect your return.

We accept all major credit cards, Apple Pay and Google Pay.

Yes. Our website uses SSL encryption to ensure your personal and payment details are secure.

Not yet—but we’re working on it! For now, we are an online-only store in the UK.

You can reach us via email at support@vivenfashion.com or through our contact form.